BRANCH OPERATIONS Area Teller
Essential Duties and Responsibilities:
The Teller position is responsible for the tactical initiatives of Desert Schools Federal Credit Union as they relate to building member primary relationships, providing world-class service while achieving individual and branch goals through effective outbound and inbound efforts.
The Teller primary responsibility is to build positive relationships with members while offering solutions for their financial needs by processing transactions accurately and efficiently.
A teller is to provide solutions by identifying opportunities to build and deepen relationships with members and non-members by promoting value added products, services and solutions.
The Teller is also responsible for building and maintaining positive relationships with other lines of business within Desert Schools to maximize opportunities and member relationships as well as demonstrating effective communication (face-to-face, written, and telephone) with all internal partners.
A Desert Schools Teller provides methods to resolve member problems, complaints and dissatisfaction while applying approved processes to ensure branch security is in alignment with credit union policies and in compliance with state and federal regulations.
This position reports to Assistant Service Manager and/or Service Manager and requires minimal travel between branches and Saturday availability is a must.
The Teller role also has other duties as assigned.
Qualified candidates must be recognized as enthusiastic and professional individuals who adapt well to change and consistently exceed goals. The ideal candidate displays passion, excitement and optimism of team and members while working well with a variety of personalities in a diverse environment.
An applicant must have effective interpersonal skills including the ability to meet sales and service standards while working in a fast- paced environment under time constraints in a rapidly changing environment. This person must also have some knowledge of the financial services industry and excel at representing credit union products and services.
***Bilingual in Spanish is required.***
It is preferred but not required, for candidates to have cash handling experience in a sales/service role within other types of retail business with the ability to drive results through effective referrals of products and services.
Highly qualified candidates have knowledge of financial industry concepts, products, policies and regulations while remaining flexible with the ability to adapt to a rapidly changing environment.
A candidate with proven success in a competitive sales environment within the financial services industry is desired.
The Retail Branches in this area include:
Watson Wal-Mart, Palm Valley, Lower Buckeye Wal-Mart, Baseline Fry’s, Desert Sky, Indian School Wal-Mart and Peoria Wal-Mart.
Education and/or Experience:
High school diploma or general education degree (GED) is preferred; equivalent experience may substitute as appropriate.
To perform this job successfully, an individual should have knowledge of current technology including Microsoft Office Suite.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with abilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk .The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.